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Refund Policy

Refunds & Returns

1. Custom Orders: 

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  • Due to the personalized nature of custom designed shirts and hoodies, we do not offer refunds or exchanges unless the item is defective or incorrect.

2. Standard Orders:

  • If you receive a non-custom item that is defective or incorrect, please contact us within 14 days of delivery for a refund or exchange.

  • Items must be unworn, unwashed, and in original condition.

Defective or Incorrect Items:

If your item arrives damaged or the design is not as ordered, please email us at whatsup@twoofakindtees.com with:

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  • Your order number

  • Photos of the item showing the issue

  • A brief description of the problem

Refund Process:

  • Once approved, refunds will be processed within 7 business days to your original payment method

  • Shipping fees are non refundable

Cancellations:

  • Orders can be cancelled within 24 hours of purchase for a full refund

  • After 24 hours, cancellations are only possible if the production process has not begun.

 

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